Privacy policy

Last updated: 10 November 2026

The data controller is Zanimo SRL, Rue de Bruxelles 10/22, 4340 Awans, Belgium, company number 0464.204.584, who can be reached at [email protected]. We process your data in accordance with the General Data Protection Regulation (GDPR).

Data processed

Account: name, e-mail address, phone (optional), encrypted password, country, town, language, profile photo.
Sign-in with Google or Facebook (if you choose it): name, e-mail address, profile photo and identifier provided by that service. We never receive your Google or Facebook password.
Location: your country is deduced from your IP address using a database installed on our server (DB-IP); your IP address is not sent to a third party for this. Your town is used to show nearby ads and, if you switch it on, the Pet Alerte (radius of your choice).
Content: ads, photos, messages, pet profiles, posts and comments, reviews, reports.
Payments: amount, reference, status of the options purchased and any "arrondi solidaire". Card details are processed by the payment provider, never by us.
Identity verification (optional): documents sent to obtain the "verified" badge, kept outside the public site.
Professional sellers: company name, company number, VAT, address, e-mail and phone; this information is published on your ads, as the law requires.
Illegal content notices: name, e-mail address and explanation of the person reporting. They are not passed on to the person concerned, unless required by law.
Shelters: the directory contains public information about shelters and associations (name, town, website, institutional contact details), taken from official lists and OpenStreetMap. We do not publish volunteers' names, mobile numbers or personal e-mail addresses. A shelter can ask for its page to be corrected or removed.
Technical data: IP address, type of device and browser, connection logs, app notification tokens, cookies (see our cookie policy).

Purposes and legal bases

Providing the Service, your account, messaging, adoption, donations of items and the Pet Alerte (performance of the contract).
Preventing fraud, abuse and unlawful content, handling reports, publishing professional sellers' details and responding to authorities (legal obligation, in particular the EU Digital Services Act, and legitimate interest).
Keeping the shelter directory to inform the public (legitimate interest).
Sending you the e-mails and notifications you have chosen (contract / consent, which you can change in your settings).
Measuring audience and displaying advertising, only with your consent.
Keeping the accounts of payments (legal obligation).

Recipients

Your ads, public profile and posts are visible to everyone. Our processors only access data for their task: the host LWS (Ligne Web Services, France), the e-mail and app notification services, payment providers, Google and Facebook if you use their sign-in, and, with your consent, Google for audience measurement and advertising. Some may be located outside the European Union; such transfers are then covered by standard contractual clauses or an adequacy decision.

Retention periods

Account, content and messages: while the account is active, then deleted or anonymised within 3 months after the account is deleted.
Illegal content notices: 1 year after the decision.
Identity verification documents: deleted after review.
Technical logs: 12 months at most.
Payment and accounting data: for the legal accounting retention period.

Your rights

You can access your data, rectify it, erase it, restrict its processing, object to it, request its portability and withdraw your consent at any time, by writing to [email protected]. You can also lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be). The Service is reserved for people aged 18 and over.

Users in Switzerland: we also process your data in accordance with the Swiss Federal Act on Data Protection (FADP). Switzerland recognises Belgium and the European Union as providing an adequate level of protection. You have the same rights and may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch).