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Terms of use

Last updated: 11 November 2026

These terms govern the use of the website petici.com and the Petici app (the "Service"), published by Zanimo SRL, with registered office at Rue de Bruxelles 10/22, 4340 Awans, Belgium, company number 0464.204.584, RLE Liège, Liège division ("Petici", "we"). By creating an account, posting content or using the Service, you accept these terms.

1. The Service

Petici is a community platform dedicated to pets. In particular, it lets you:

  • buy, sell, give away or swap items for animals between individuals and with professionals;
  • discover the animals for adoption offered by shelters and associations verified by Petici;
  • browse a directory of shelters and give them items they need;
  • post Lost / found ads and be warned by the Pet Alerte;
  • share the life of your pets (profiles, News, following).

Petici is an intermediary: we are neither seller nor buyer, nor a party to adoptions or donations. Sales, adoptions and donations are concluded directly between the people concerned. For items sold at a price, payment must go through the site's secure payment (section 9).

2. Account

You must be at least 18 years old to create an account. You can sign up with an e-mail address or with your Google or Facebook account. You provide accurate information, keep your login details confidential and are responsible for the activity of your account.

3. Professional sellers

Anyone who sells as part of their business (shop, breeder, groomer, company…) must declare themselves a "professional seller" in their settings and give the name of their company, its company number, its address and, where applicable, its VAT number. They certify that they only offer products and services that comply with European Union law. This information is shown on their ads, as the law requires, and consumer law (right of withdrawal, legal guarantee) applies to their sales. We may check this information and suspend a seller who provides false or incomplete information.

4. Ads and content

Your ads describe a real item that you have the right to sell or give away, in the right category, with photos that belong to you and an honest price. Forbidden content is listed in our publishing rules, in particular the sale, giving away or swapping of live animals by members, veterinary medicines and unlawful or misleading content.

Exception: adoption by shelters. Only animal shelters and welfare associations whose account has been verified by Petici may publish animals for adoption, in the "Adoption" space. They do so under their own responsibility and in compliance with their legal obligations (licence, identification, vaccination, adoption contract…). The adoption is concluded directly between the shelter and the adopter.

For the duration of publication, you grant us a free, non-exclusive licence to display and reproduce your content, solely to operate and promote the Service.

5. Shelters, needs and donations of items

The shelter directory is based on public lists and OpenStreetMap data; it may contain errors. A shelter can ask to manage its page; we check the request before accepting it. A verified shelter can publish a list of its needs (blankets, food…). A member who offers an item does so directly to the shelter, through the messaging: Petici is not involved in the donation and receives nothing.

6. Lost / found and Pet Alerte

Lost / found ads are free. The Pet Alerte warns the members who switched it on when an animal is reported lost or found within the radius they chose; it can be switched off at any time in your account. We do not guarantee that every alert is sent or received. Never send money to "get back" an animal.

7. Reporting, moderation and appeals

Anyone can report an ad with the "Report" button, and any content they consider illegal with the Report illegal content form. Reports are examined by a member of our team. We may refuse, remove or hide content, and suspend or close an account in the event of a breach of the law or of these terms. We inform the person concerned of the decision, its reasons and the possibility to contest it free of charge via the contact form. We may suspend the processing of reports from a person who frequently sends manifestly unfounded reports.

8. Paid options and "arrondi solidaire"

Posting ads is free. Some options (featuring, bumping, business plans) are paid; their price including VAT is shown before payment, and payment is handled by a secure payment provider. As the service is performed immediately at your request, you acknowledge that you lose your right of withdrawal once the option is activated, in accordance with the Belgian Code of Economic Law. Professionals can obtain an invoice by writing to [email protected].

When paying for an option, you can add a small optional amount for shelters ("arrondi solidaire"). Petici gives the whole of these amounts to the verified shelters on the site. This donation does not entitle you to a tax certificate.

9. Buying and secure payment

9.1 Payment on Petici is mandatory

Any item offered at a price (fixed or negotiable) is bought with the "Buy" button, through the site's secure payment. Offering or accepting a payment outside Petici (bank transfer, cash, payment app…) for an item listed on the site is forbidden: such a payment is not covered by any of the protections below and may lead to the suspension of the account. Items given away for free, Lost / found ads and adoptions are not concerned.

9.2 Payment provider

Payments are processed by Stripe, a licensed payment institution, through its Stripe Connect service. Petici never has access to card or bank details. The seller accepts the Stripe Connected Account Agreement and the verification of their identity by Stripe at their first withdrawal. The money paid by the buyer is held by Stripe and paid to the seller only once the sale is complete (section 9.7).

9.3 Ways of receiving the item

In the ad, the seller chooses: pickup only, pickup point only, or pickup or pickup point, as the buyer prefers.

  • Pickup point: shipping is organised by our logistics partner (Sendcloud) with a carrier (Mondial Relay, etc.). The seller prints the label provided and drops the well-packed parcel at a pickup point before the date shown (5 days by default). The buyer collects the parcel at the pickup point they chose.
  • Pickup at the seller's: buyer and seller agree on a time through the messages. After payment, the buyer receives a 4-digit hand-over code. They give it to the seller only after checking the item; the seller enters it on the sale page, which completes the sale. The distance and travel cost shown are estimates only.

9.4 Prices, fees and offers

Before paying, the buyer sees the item price, the delivery cost (pickup point) and the buyer protection, a service fee charged by Petici that covers the secure payment, the handling of disputes and, for parcels, their insurance. The total amount is shown before payment. Selling is free for the seller, who receives the item price. When a seller accepts an offer in the messages, the buyer who made it can buy the item at that price for 7 days.

9.5 Deadlines, confirmation and cancellation

  • If the parcel is not dropped off in time, or if the pickup does not take place within 7 days, the sale is cancelled and the buyer fully refunded.
  • After delivery to a pickup point, the buyer confirms that everything is fine or reports a problem within the period shown (2 days by default). Without an answer, the sale is confirmed automatically.
  • The seller may cancel a sale they cannot honour; the buyer is then refunded.

9.6 Problem with an order

If the item does not arrive, arrives damaged or is very different from the ad, the buyer reports it before confirmation with the "Report a problem" button. The payment is then put on hold while our team looks into it; we may ask both parties for photos or information, then decide to pay the seller or to refund the buyer, in full or in part, possibly after the item is returned. Once the sale is confirmed (or the hand-over code entered), it can no longer be disputed on Petici, except in case of fraud. Parcels above a certain value are insured by our logistics partner against loss, theft and damage; claims with the carrier are handled by Petici.

9.7 Seller balance and withdrawals

Once the sale is complete, the item price is added to the seller's balance. The seller can transfer the balance to their bank account from €50; otherwise it is paid out automatically 80 days after the sale, provided they have added their bank details and completed the identity verification with Stripe. The balance does not earn interest. Petici may withhold an amount in case of an ongoing dispute, suspected fraud or a request from an authority.

9.8 Sales between private individuals and guarantees

When the seller is a private individual, the sale is concluded between private individuals: the right of withdrawal and the legal guarantee of conformity for consumer goods do not apply, but the item must match its description. When the seller is a professional (section 3), these consumer-law rules apply to their sale.

9.9 Reviews

After a completed sale, buyer and seller are invited to rate each other. If one of them leaves no review within 15 days, a positive review (5 stars) is posted automatically on their behalf and marked as an "automatic review"; its author can edit it. Reviews must be honest and cannot be bought or exchanged.

10. Liability

We do our best to keep the Service running, without guaranteeing permanent availability. The seller alone is responsible for the item sold, its description and its packaging; buyer and seller are responsible for their own behaviour, especially during a pickup (preferably meet in a public place, see our safety tips). Subject to section 9, we are not responsible for the quality or conformity of items, nor for the course of adoptions and donations. The carriers' liability is governed by their own terms.

11. Personal data

The processing of your data is described in our privacy policy and our cookie policy.

12. End of use

You can delete your account at any time from your member area. We may end your access in the event of a serious or repeated breach of these terms, telling you the reasons.

13. Changes

We may change these terms. Significant changes are announced to you in advance; continuing to use the Service means you accept them.

14. Applicable law and disputes

These terms are governed by Belgian law. In the event of a dispute, and without prejudice to the rules protecting consumers, the courts of the judicial district of Liège have jurisdiction. Consumers can also contact the Belgian Consumer Mediation Service (mediationconsommateur.be).

Last updated 11 November 2026